Smart Hotel Can't Deviate From The Beginner's Mind

As one of the traditional industries, the hotel has long been a smart technology laboratory and exhibition hall. However, which smart products, such as smart electronic door locks and guest room control systems, are truly conducive to customer experience? The hotels need to cautiously choose. Intelligent development is beneficial to innovative operating modes and increases efficiency. It is an indispensable part of the future development of the hotel industry. But there are many unnecessary intelligences in the hotel industry, while management team is highly regarded, the guests are disregarding or even hate. The positive effect of hotel intelligence can not be questioned, but it is also time to do some cold thinking on the hotel's intelligence.

The Smartis a means of hotel operation,and it is not the purpose

The hotel's function is to provide guests with the necessary conveniences such as accommodation, as well as the necessary items for business activities. The essence of the hotel is to provide services. Therefore, the purpose of the introduction of intelligent technology should be to improvethe guest’sexperience, rather than to invest in so-called smarthotelfor the sake of intelligence.

See the real driver behind intelligent technology

During the operation of the hotel, guestinformation resolution system,guestfile system,roomdaily operating systemand so on provide convenience for hotel safety and energy saving. The driving force behind these intelligent technologies is the hotel side. Selecting room by mobile phone, remote controldoor locks, free WiFi coverage and other intelligent technology save guests’ time and improve the experience. The guest is the force behind.

The above smart products,including electronic door lock, are designed tofacilitatethe management and improveguest experience, so thisis necessary intelligence. The purpose of smartis to better serve the industry, not the tied industry. The hotel is a traditional industry, itsessence is to facilitate guests, rather thantheir own service capabilitiesabducted by intelligence.

The hotel is the root, the intelligence is the means. On the road of SmartHotel, we must not deviate from our own heart!