In recent years, the smart hotel industry has been developing rapidly, and many high-tech products appear on the guests side, including hotel smart electronic door lock, smart guest room management system. What are the new trends in smart hotels in 2018? Bonwin summed up the five trends you should know.

1. Smart room

The guest room will have a voice control function. With voice smart devices, guests can control the room's settings, for example, guests can control the hotel door lock, temperature, lighting, and television via smart phone.Even the bed sensor determines whether the guest is asleep or awake, and then adjusts room temperature and light accordingly. In 2018, AI and Smart Home Internet of Things will take the concept of personalization to an unprecedented level.

2. Operation management software

It becomes more and more important to improve the quality of hotel employees' interaction. The progress of new technology, cloud computing and the three party API connection makes the operation management software relatively cheap. So smarter hotel also has more choices.

3. Big data and CRM

In the past, one of the job of hotel front desk staff did is answered calls and emails from guests. Now, guests are interacting with the hotel through various contact channels, such as reviews websites, social media, live chat App and OTA. Therefore, it is even more difficult for hoteliers to maintain a 24-hour real-time response to all channels, which is why CRM (Customer Relationship Management) needs to be restructured in 2018. From tedious tools for sales and marketing professionals to easy-to-understand information centers accessible to every department, the CRM system needs more granular design and simpler operational processes by analyzing big data about guest behavior.

4. Mobile and predictive App

Mobile devices exist in every aspect of the guest check-in process. From planning, booking to sharing experiences, and guests rely almost entirely on their smart phones. Guests want to find multiple outlets and USB charging points in the room and do more with their mobile devices, such as opening smart door lock and controlling room equipment.

5. Chatting robots and conversational marketing

2018 will be a year for chatting robots. Chat robots will become more affordable as they provide guests with highly targeted and relevant real-time news. It also means saving labor costs for our hotels and giving guests a better user experience.

You might think that sounds like a story of science fiction in the 1950s, but new technology will outweigh your current imagination in the new year.