For hotels, customers’ need must be put in the first place. Hence, it is absolutely necessary to know what customers want. The 2016 Customer Engagement Study deserves to be studied carefully by hoteliers if they hope to make a change to attract more customers.
However, the findings from 2016 Customer Engagement Study manifest that customers’ expectations weren’t reached in many areas -- especially those concerning mobile features. From the following picture, it is obvious that the majority of guests (56%) wish to unlock their rooms with their smartphones and about 48% of guests hope to be provided a mobile app that offered a variety of features by hotels. Nevertheless, only 12% of hotels offer that technology according to the study. Moreover, even more guests (61%) want to have the chance to use their smartphones to control environmental settings while only 1% of hotels have invested in that technology.

Due to guests’ demands nowadays, wireless network lock for door is what hotels need!

Bonwin wireless network locks use sub-ghz wireless sensor network technology to achieve real-time communication and data exchange between lock and management computers. Guests can open the electronic door lock not only in the traditional ways like using RF cards, but also with their smartphones, which greatly brings them pleasant feelings and convenience. Besides, the lock can not only record the door lock operation under the offline or online mode, but also limit the activities of internal staff and politely refused to uninvited guest to effectively protect the property.

With customers’ expectation getting realized, hotels that use wireless network door lock will inevitably have a strong appeal to a group of customers.